Privacy Policy

At Hark Systems Ltd. we design and build products and services which help our partners and customers to improve efficiency, maximise yield, and reduce waste.

This statement informs you of our policies on the collection, use, and disclosure of personal information we receive from users of our products and services.

What Information We Collect

Personal Information

While using our products and services we may ask you to provide us with certain personally identifiable information which may be used to contact or identify you. Personally identifiable information may include your name, email address, and phone number.

Log and telemetry data

While using our products and services we may automatically collect log and telemetry data which may be used to continuously improve the products and services we design and build. Log and telemetry data may include information such as your computer’s IP address, browser version, the features or pages you use, the time spent on those pages, and other statistics related to performance.

In addition, we may use third party services such as Google Analytics or Microsoft Application Insights to collect, monitor, and analyse this information.

Cookies

In order to use our products and services we use cookies to identify your browser session in order to retain preferences, maintain authenticated sessions, and improve our products and services.

In addition, we may use cookies third party services such as Google Analytics or Microsoft Application Insights.

How We Use The Information We Collect

Information Security

The confidentially, integrity, and availability of all information stored with us is fundamental to the way we work.

We implement technical and organisational measures during the design stage of all our products and services so that we can ensure data privacy from the start. We also protect data privacy by default to ensure that only necessary information is used as required.

All information collected through our products and services is protected using a variety of security measures. Systems are only accessibly by employees who need to have special access to such systems.

To assist in quality protection by design and by default we are externally certified by the British Standards Institute to ISO 27001.

Communication

We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information.

Hotjar technology

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Outside Parties

We do not sell, trade, or transfer any of the personal information we hold.

We may release your information under exceptional circumstances when compelled to do so in order to comply with applicable laws and regulations.

Your Rights

If you would like any personal information we hold about you to be corrected, updated, or deleted please contact us.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

This privacy policy was last updated – 8th December 2022.

If you have any questions please contact us.

Diversity & Inclusion

Hark Systems Ltd is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation

The Company also aims to provide a service that does not discriminate against its clients and customers in the means by which they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity